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Getting Help

Need help with Mocha? Here are your options:

Discord Community

Fastest response - Our active Discord community is the quickest way to get help. The Mocha team and community members are there to assist.

Email Support

For account issues, billing questions, or private matters, email us at [email protected]
Discord is usually the fastest option. The Mocha team is active there, and many community members can help with common questions too.For account-specific issues (billing, subscription problems, account recovery), email [email protected] directly.
  • Discord: Usually within a few hours during business hours, sometimes faster
  • Email: We aim to respond within 1-2 business days
We’re a small team, so please be patient. We read and respond to everything.
To get the best help, please include:
  1. What you’re trying to do - Describe your goal
  2. What’s happening instead - Describe the issue or error
  3. Screenshots - A picture is worth a thousand words
  4. Error messages - Copy any error text you see
The more context you provide, the faster we can help!
We don’t currently offer phone or live chat support. Discord is our real-time support channel, and it works well for most questions.For urgent issues, posting in Discord with a clear description usually gets quick attention.

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Join the Community

We have a thriving community of Mocha users and developers. Connect with us through these channels:
  • Discord - Our central hub for community discussions, support, and sharing projects
  • X / Twitter - Follow for the latest updates and announcements

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Other Platforms

You can also find us on:
  • YouTube - Tutorials and demonstrations
  • LinkedIn - Company news and updates

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Share Your Work

We love seeing what you build with Mocha! Share your projects in our Discord’s showcase channel or tag us on social media.

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Stay Updated

For the latest features, improvements, and company news, check out our Blog.